Terms and Conditions

Scope and acceptance

These terms govern use of the Softfire Infotech website and purchases of our software and digital services. Review these terms and the applicable quotation before placing an order. A mutually accepted written project agreement defines the specific engagement and takes precedence over these general terms where they conflict, subject to applicable law.

Services and quotations

We provide software development, websites, WordPress development, Android applications, AI integration, backend and cloud engineering, automation and related digital services. Scope, deliverables, exclusions, fees, taxes, payment milestones and delivery schedules are confirmed in writing before work begins. Contact us for pricing.

Payments and additional work

Payments are due according to the accepted quotation or invoice. Any advance, instalment or recurring fee will be disclosed before purchase. Additional features, revisions outside the agreed scope, third-party licences, hosting and maintenance may require a separate approved quotation. We will communicate any payment-related suspension and its effect on delivery.

Client responsibilities

Clients must provide accurate requirements, content, necessary access and timely approvals, and ensure they have rights to materials they supply. Changes to requirements or delays in supplying inputs may require a revised schedule and quotation. Do not use our website or services for unlawful activity or attempts to access systems without permission.

Delivery, review and support

Delivery and acceptance are governed by the agreed milestones and our Service Delivery Policy. Report issues against the agreed scope so we can review them. Warranty, maintenance, hosting and ongoing support periods are those expressly included in the written agreement. AI outputs and SEO outcomes can vary; no specific ranking, revenue or AI accuracy is guaranteed unless expressly agreed.

Intellectual property and confidentiality

Ownership and licensing of custom deliverables are specified in the project agreement, with any agreed transfer subject to payment of the applicable fees. Existing tools, reusable components and third-party software remain subject to their respective ownership and licence terms. Each party should protect confidential information received for the project and disclose it only as needed for the engagement or as required by law.

Cancellations and refunds

Our Cancellation and Refund Policy explains how to cancel, the treatment of completed work and approved costs, and refund processing timelines. These terms do not exclude mandatory rights or remedies under applicable law.

Liability and disputes

Each party is responsible for its own obligations under the agreement and applicable law. Any project-specific allocation or limit of liability must be stated in the written agreement and remains subject to applicable law. Contact us first so we can attempt to resolve concerns. These terms are governed by the laws of India, without restricting any mandatory consumer rights or available statutory remedies.

Changes and contact

Updates apply prospectively from publication; changes to an existing project require agreement where applicable.

Softfire Infotech
Indapur, Pune, Maharashtra – 413106, India
Email: contact@softfireinfotech.com
Phone: +91 9960113442
Business hours: Monday–Friday, 9:00–18:00 IST, excluding public holidays.